REPLACEMENT POLICY
Replacement Policy
Effective Date: [INSERT DATE] | Last Updated: [INSERT DATE]
JDCM TrendZ follows a replacement-based customer service model for eligible products. Replacement requests are subject to the applicable replacement window, product condition, inspection, stock availability and the terms described below.
01 Replacement-Only Model
JDCM TrendZ follows a replacement-based customer service model for eligible products. Standard replacement is handled at the store.
02 Replacement Window
Eligible replacement requests should be raised within [INSERT FINAL NUMBER OF DAYS] from purchase/delivery.
Customers should contact JDCM TrendZ within the applicable replacement period. Requests submitted after the stated period may not be eligible.
03 Eligible Cases
- Wrong product supplied due to JDCM TrendZ error
- Wrong size supplied due to JDCM TrendZ error
- Manufacturing defect identified within the applicable period
- Other cases specifically approved by JDCM TrendZ
04 Product Conditions
- Product must be unused and unworn.
- Product must not be washed.
- Original tags should be intact where applicable.
- Original packaging should be retained where applicable.
- Invoice/order proof is required.
- Product must pass physical inspection.
05 Non-Eligible Cases
- Used, washed or altered products
- Customer-caused damage
- Normal wear and tear
- Missing tags where applicable
- Improper washing or use
- Products outside the replacement period
- Products that fail inspection
- Certain sale/clearance products where expressly marked non-replaceable
06 Store-Only Replacement
The standard replacement service is available at the JDCM TrendZ store.
Home pickup is not part of the standard replacement service unless JDCM TrendZ specifically approves it.
07 Size Replacement
Size exchange is subject to availability of the requested size.
If the requested size is unavailable, an alternative solution may be offered at JDCM TrendZ's discretion, subject to applicable law.
08 Replacement Process
Customers can follow the steps below to request an eligible replacement:
Contact JDCM TrendZ with the order/invoice details.
Bring the product to the store.
Product is inspected.
Eligible replacement is approved.
Replacement is provided subject to stock availability.
JDCM TrendZ
Address: Main Market, Bahadurgarh, Haryana
Phone: 8586009466 / 7728982020
Email: [INSERT OFFICIAL EMAIL]