01 Information We May Collect

• Name, mobile number and email address
• Billing, delivery and saved-address information
• Order, invoice, payment-status and transaction information
• Customer account information
• Product preferences, wishlist and recently viewed information where enabled
• Customer-support conversations and enquiries
• Location/address information used for delivery serviceability
• Technical information such as browser, device, IP address and website activity
• Photographs voluntarily uploaded for AI Virtual Try-On

02 How We Use Information

• Process, confirm, pack and deliver orders
• Generate invoices and maintain transaction records
• Provide customer support
• Process eligible replacement, cancellation and refund requests
• Calculate delivery distance and applicable delivery charges
• Operate customer accounts, wishlist and other website features
• Provide AI Virtual Try-On when requested
• Improve website performance, security and user experience
• Send order/service notifications
• Send promotional communications where permitted
• Prevent fraud, misuse and unauthorized activity
• Meet legal, regulatory and accounting requirements

03 Location Information

Where the customer permits location access or provides an address, JDCM TrendZ may use it to determine delivery serviceability and applicable delivery charges.

04 AI Virtual Try-On & Uploaded Photos

Customers may voluntarily upload a photograph to use the AI Virtual Try-On feature. The photograph may be processed by JDCM TrendZ and/or the technology provider supporting the feature to generate a visual preview of an eligible product.

The AI result is only an approximate visual representation. It does not guarantee actual size, fit, colour, fabric, drape or final appearance.

Customers should upload only photographs they have the right to use and should avoid unnecessary sensitive information.

JDCM TrendZ does not intend to sell customer-uploaded photographs or publicly display them for advertising without appropriate permission.

05 Payments

Payments may be processed through third-party payment gateways. JDCM TrendZ does not intend to store complete card numbers, CVV or banking passwords on its own systems.

06 Third-Party Services

Our website may use Shopify, payment providers, delivery services, map/location services, AI providers, analytics tools, WhatsApp and social-media integrations.

These services may process information under their own terms and privacy policies.

07 Cookies

Cookies and similar technologies may be used for login sessions, shopping cart functions, preferences, analytics, website performance and marketing measurement.

Disabling certain cookies may affect website functionality.

08 Data Sharing

Information may be shared only where reasonably necessary with payment providers, delivery partners, technology providers, AI service providers, professional service providers or lawful authorities.

09 Security

We use reasonable technical and organizational measures to protect personal information. However, no internet-based system can be guaranteed completely secure.

10 Data Retention

Information may be retained for as long as reasonably necessary for order processing, accounting, customer support, disputes, fraud prevention, legal requirements and legitimate business purposes.

11 User Requests

Subject to applicable law, customers may contact us to request access, correction or deletion of personal information where legally permissible, or to ask questions about how their information is processed.

12 Marketing Communications

Promotional communications may include an opt-out facility. Transactional messages such as order confirmations, delivery updates and important service communications may still be sent.

13 Children's Privacy

JDCM TrendZ offers Kids Wear but does not intentionally seek unnecessary personal information directly from children. Parents or guardians may contact us with privacy concerns.

14 Policy Changes

This policy may be updated from time to time. The latest version will be published on the website with the updated date.

15 Contact

For privacy-related questions, requests or concerns, customers may contact JDCM TrendZ using the details below.