CANCELLATION POLICY
Cancellation Policy
Effective Date: [INSERT DATE] | Last Updated: [INSERT DATE]
Customers are requested to raise cancellation requests as soon as possible after placing an order. Cancellation eligibility and any applicable charges depend on the stage of the order when the cancellation request is received.
Before Processing
Cancellation may be accepted without a cancellation charge, subject to applicable payment-processing deductions.
Processing / Packing
A cancellation charge of up to 30% may apply depending on the order stage and costs incurred.
Dispatched / OOD
A cancellation charge of up to 50% may apply after dispatch or when the order is Out for Delivery.
01 Cancellation Request
Customers should request cancellation as soon as possible after placing an order.
Earlier cancellation requests have a better opportunity to be processed before preparation, packing or dispatch begins.
02 Cancellation Before Processing
If the order has not entered processing or packing, cancellation may be accepted without a cancellation charge, subject to payment-processing deductions if applicable.
03 Cancellation After Processing Starts
Once an order has entered product processing or packing, a cancellation charge of up to 30% of the order value may apply, depending on the order stage and costs already incurred.
04 Cancellation After Dispatch / Out for Delivery
For orders that have been dispatched or are Out for Delivery, a cancellation charge of up to 50% of the order value may apply.
Any approved balance refund will be processed under the JDCM TrendZ Refund Policy.
05 Why Cancellation Charges Apply
Cancellation charges may cover costs associated with fulfilling and preparing an order.
The applicable charge will depend on the order stage and circumstances.
06 Delivered Orders
A delivered order cannot normally be cancelled.
Customers should refer to the JDCM TrendZ Replacement Policy for eligible product issues after delivery.
07 Cancellation by JDCM TrendZ
JDCM TrendZ may cancel an order because of stock unavailability, material technical or pricing errors, suspected fraud, serviceability limitations or other legitimate operational or legal reasons.
Where a paid order is cancelled by JDCM TrendZ without customer fault, an applicable refund will be processed.
Cancellation Requests
Phone: 8586009466 / 7728982020
Required: Order Number + Registered Mobile Number
Address: Main Market, Bahadurgarh, Haryana
Email: [INSERT OFFICIAL EMAIL]